There is a growing need for assistance to providers who are new to the Medicaid process due to the increasing number of Medicaid providers. The Department of Children and Families (DCF) has recruited volunteers who are knowledgeable of the Medicaid processes, such as billing, coding, and documentation who have agreed to be peer members who will provide technical support to providers by email or phone. They will not be available for assistance on extended or involved projects due to their limited role as volunteers.

There has been an online database uploaded that has a search capacity with a list of peer mentors, geographic locations and Medicaid topics. The DCF Substance Abuse Program Office (SAPO) staff, agencies and individuals are able to search the database by the name of the peer mentor, county or keyword and the database is hosted on the Florida Alcohol and Drug Abuse Association’s website. There is more information about the search feature on the Medicaid peer mentor page.

The website is http://www.fadaa.org/p2p/

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